Client Relationship Manager/Project Manager

Client Relationship Manager/Project Manager

Client Relationship Manager/Project Manager



Employment Type



$11000 - $150000

Job Description:

Job Description:

Manage client operations, including budgeting, new business, secondments, and client events.

Coordinate client team meetings, including scheduling, setting agenda, and following up on action items from previous meeting.

Utilize and develop multiple communications channels to keep client team and client updated on operational developments.

Spearhead annual and quarterly review deliverables that highlight milestones and successes, improved efficiencies, DE&I progress, pro bono projects, goals, and initiatives.

Manage project budgeting/forecasting and comparison against actual time and billing, as well as project calendaring, timeline, and milestone development.

Coordinate activities around annual client summit, liaising with client regarding agenda and attendees, and coordinating with Firm events staff to execute on programs.

Collaborate with the Diversity Equity & Inclusion (DEI) team to track and coordinate diversity initiatives for assigned clients.

Work with Continuing Legal Education (CLE) team to identify and track opportunities for assigned clients.

Review firm’s joint pro bono opportunities to heighten visibility and identify client opportunities.

Routinely collaborate with firm’s practice groups to coordinate fee and retainer negotiations, responses, and track utilization throughout the year.

Collaborate with legal personnel management to coordinate secondments.

Collaborate and serve as point of contact for the Outside Counsel Guidelines (OCG) management team, preparing communications to internal teams, coordinating new processes, managing profiles, and tracking reviews.

Job Requirements:

Desired Skills and Qualifications:

Excellent project management, organizational skills, and attention to detail.

Understanding of legal industry, especially large law firm practices.

Strong customer service orientation with superior communication and interpersonal skills, including the ability to engage effectively with both external and internal cliental at all levels.

Demonstrated ability to deliver high-quality work and maintain a strategic client service focus.

Ability to build and maintain collaborative relationships, and aptitude for building consensus and facilitating change.

Ability to multi-task, handle stringent deadlines and deal with frequent changes, delays, or unexpected events.

Highly motivated, proactive self-starter that demonstrates ownership, commitment to the job, initiative, and strong work ethic.

Demonstrated sound judgment and discretion as to confidential and sensitive matters.

Ability to work independently and as a collaborative member of a team.

Proficiency in Microsoft Office Suite applications (Word, PowerPoint, Excel and Outlook), with the ability to learn new software applications quickly.

The ideal candidate will have project management and/or customer relationship management experience in a law firm or professional services environment.

Experience servicing clients in the technology sector a plus.

Bachelor’s degree required; MBA or JD preferred.