Client Service Specialist I

Job Description:

• Maintain a consistent physical presence required to facilitate an interactive and collaborative environment ensuring that assignments, cross-training, and peer level support are optimized to provide seamless support to the practice
• Support a team of attorneys and administrative professionals with daily tasks;
• Provide administrative support that may include time entry, expense reimbursements, presentations, meeting coordination, and travel arrangements;
• Manage multiple complex calendars;
• Manage billing and track account receivable;
• Handle incoming communications through email, phone calls, and texts;
• Draft, edit, and proofread documents, presentations, and reports as needed;
• Facilitate communications between stakeholders internally and externally;
• Conduct research and compile information regarding projects and initiatives;
• Assist with planning and coordinating team events;
• Liaise with internal resources to complete projects and tasks;
• Maintain electronic and hard copy files, arrange document reproduction, scan and save documents into document management system;
• Perform data entry in various databases and applications; proofread and edit entries as appropriate;
• Work overtime as required; and
• Handle additional related projects as assigned.

Job Requirements:

Qualifications:

• Bachelor’s Degree (preferred); Associate’s Degree (preferred); and
• At least 1+ years’ experience supporting attorneys or C-level executives.

Proficiencies:

• Must be detail-oriented;
• Strong communication skills – both verbal and written;
• Strong interpersonal skills and ability to interact professionally with internal and external stakeholders;
• Proficient in handling highly sensitive and confidential communications;
• Excellent time management skills with attention to detail and organization;
• Proactive and adaptable to changing priorities and deadlines;
• Ability to work independently and manage multiple priorities without direct supervision;
• Advanced proficiency in rules of English grammar, spelling and punctuation;
• Fundamental proficiency with Firm billing systems and practices;
• Fundamental proficiency in MS Word, and document editing/comparison applications;
• Fundamental proficiency in MS Outlook and web-based conference call/web-sharing applications;
• Fundamental proficiency in MS Excel and spreadsheet/database applications;
• Fundamental proficiency in MS PowerPoint and presentation applications; and
• Fundamental proficiency in the operation of office equipment, such as copiers, scanners.