Head of Hospitality

Job Description:

Key responsibilities and deliverables

• Oversee all aspects of New York office client reception floor to ensure best client experience including A/V, catering, and cleaning
• Coordinate food service and other vendors for in house cafeteria
• Collaborate with colleagues to prepare and manage budget for the US Office Services department as well as develop vision
• Establish and continually improve procedures for reception desks for all US offices
• Directly manage receptionists in the New York office
• Management and administration of room/visitor booking systems (Condeco)
• Oversee travel department for all US offices including implementing guidelines and best practices
• Coordinate taxi/car service for the New York office
• Procure and keep up to date decorative elements of the New York office including artwork and planting
• Oversee aspects of internal events  in collaboration with colleagues
• Be part of a team which looks at various business solutions overall as we design infrastructure on to delivery strategy
• Work alongside global environmental teams to reduce food waste
• Report to management on established metrics
• Conduct performance reviews
• Work alongside the recruiting department to review resumes and conduct interviews when recruiting new team members
• Conduct team training including new hire induction as well as ongoing development of skills and knowledge

Job Requirements:

Key requirements

• Bachelor’s degree required
• 5+ years of experience in corporate hospitality, professional services or law firm preferred
• Ability to communicate with all members of the firm, clients, and vendors
• Experience working with vendors including sourcing and negotiating contracts to ensure the best outcome for the Firm
• Change management experience
• Ability to resolve issues/conflicts in a fair and diplomatic manner. Coupled with this is the ability to identify when issues/conflicts need to be escalated
• Excellent people skills, enthusiastic, pro-active, self-motivated, flexible
• Ability to exercise discretion & remain poised under pressure, leadership
• Ability to multi-task and prioritize in a fast-paced environment
• Decisive, maturity of judgment
• Strong organizational skills, excellent attention to detail, efficient