Information Systems Support Specialist

Job Description:

Position Responsibilities:

* Provide level 2 technical support for end users.

* Execute the effective and timely delivery of IS services.

* Interact effectively with all customer constituencies, in person when at all possible.

* Deploy and maintain the operational availability of all computer-related equipment, including PCs, printers, laptops, smartphones, data communication equipment, audio-visual systems and when directed by IS Operations, servers, and network infrastructure.

* Perform effectively as a second level technical resource to resolve customer issues.

* Listen attentively to the problem/issue described by the customer and log all pertinent information into our call tracking program, Footprints.

* Contribute detailed solutions into the Footprints Knowledge Base.

* Promote effective utilization of firm provided software applications to customers.

* Responsible for keeping equipment always inventory up to date in our Asset Management System.

* Provide technical support and assistance outside of normal business hours as required.

* Must have strong organizational skills and be able to prioritize work efficiently, multi-tasking is a must.

* Maintain and adhere to Firm-wide and departmental policies, standards, operational guidelines, and administrative procedures relating to IS function.

* Participate as an active team member on IS projects to which assigned.

Job Requirements:

Qualifications:

* Experience providing support in Windows 10 and iOS environments.

* Experience providing support on Microsoft Office products, Exchange and SCCM

* Experience providing IS support in a Legal or Professional Services environment.

* Experience with computer hardware, printers, smartphones, and audio-visual communications equipment

* Strong verbal, written, interpersonal and team skills.

* Strong customer service skills

* Flexibility to work overtime and weekends (Highly Preferred)