Learning and Technology Adoption Specialist

---

Job Description:

The Learning and Technology Adoption Specialist is a key member of the Knowledge Management & Innovation Group within the Information Technology department and will serve in various roles under the Learning and Technology Adoption (LTA) team. This role is accountable for developing and delivering in-person and virtual instructor led technology training across multiple platforms and applications, as well as supporting the implementation of training initiatives and strategies while receiving and delivering feedback to help foster the ideal learning environment.

Responsibilities

* Asses, design, develop, implement, and evaluate (ADDIE model) learning programs based on the needs of the firm, its practice groups, and administrative departments.

* Facilitate engaging in-person (ILT) and virtual (VILT) training sessions with the assistance of web-based and conference room technologies.

* Provide coaching to individuals and groups as needed.

* Deliver and receive feedback on training content developed or facilitated.

* Design and develop documentation for training courses and standalone topics by using tools like Microsoft Word and Articulate Rise.

* Collaborate effectively and efficiently with team members in different time zones and countries.

* Collaborate with other departments within IT to help ensure adoption of new and emerging technologies.

* Develop assessments & knowledge checks for learners to take before and/or after training to understand and increase retention.

* Participate in and provide feedback around pilot programs including testing new firm applications and workflows.

* Work with the LTA Manager to evaluate and prioritize trainings, tasks, and projects.

* Document, iterate, and improve team and department processes to help the LTA team adapt and grow.

* Assist with quality checking technology for new and existing learners.

* Keep abreast of IT and Learning industry trends.

* Additional duties and special projects, as assigned by the LTA Manager.

Job Requirements:

Qualifications

Two (2), or more, years training Microsoft Office and Windows 10

Two (2), or more, years training mobile technologies like iOS and Android.

Energetic team player.

Exceptional customer service and communication skills

Ability to communicate effectively with technical and non-technical attorneys and staff.

Prioritize and accomplish multiple tasks in a fast-paced environment.

Attention to detail as well as clear and accurate documentation skills.

Eagerness to learn new technologies

Creative thinker with outside-the-box ideas and suggestions.