Legal Document Specialist Supervisor

Legal Document Specialist Supervisor

Legal Document Specialist Supervisor


Administrative Support Staff


Raleigh, North Carolina

Employment Type



$0 - $0

Job Description:

Key responsibilities and deliverables

Service Delivery

* Acts as central liaison for general enquiries from reports and stakeholders, communicating with other functions and diverting requests where appropriate.

* Makes recommendations to DS Operations Manager with respect to the allocation/re-allocation of resource in response to leavers and joiners.

* Manages the implementation of new systems/software upgrades, including organizing appropriate training for document specialists.

* Ensures own technical skills are maintained and updated, including developing extensive knowledge of the firm's global document templates.

* Continually monitors effective workflow and processes including booking procedures.

* Manages resource levels against workload across the team ensuring appropriate cover is provided to meet the global demands.

* Establishes and manages the quality control processes within the DS service ensuring processes are in place to appropriately check work before returning to the end-user.

* Manages escalations within DS.

* Works with customer groups globally, carrying out service reviews to improve and tailor the DS service to their needs.

* Supports cross function working with other global center functions

* Supports Centre and team strategy and delivery targets.

* Ensures the firm's risk procedures are adhered to at all times.

People Management

* Day-to-day management of reports focusing on service delivery excellence and promoting flexibility.

* Absence management - agrees holidays; carries out return to work interviews after sickness absence; allocates planned absence cover; and completes all related internal administration.

* Implements performance management processes (supported by line manager) - gathers feedback from stakeholders as appropriate; attends and participates in moderation meetings; and carries out performance

appraisal meetings in line with current Centre policies and procedures.

* In conjunction with line manager arranges and attends recruitment days/sessions to recruit DS team roles including the implementation of effective testing against the competency matrix.

* Manages the induction of new team members and completes all necessary administrative work.

DS Services

* Takes responsibility for the DS service catalogue, continually reviews and adapts this to needs of the firm.

* Manages skills development, ensuring that team members are appropriately developed in line with the changing needs of the business.

* Continuously reviews key skills required for the service delivery in relation to the Document Specialists.

Job Requirements:


* College degree required.

* Operational management - ability to manage KPIs.

* Legal Document Specialist experience.

* Excellent communication skills (oral & written).

* Coaching skills.

* Strong leadership and ability to lead by example.

* Strong negotiation and influencing skills.

* Change management skills.

* Able to distance self from those they are managing.

* Able to demonstrate commercial awareness and an understanding of the firm's business model.

* Project management skills.

* Able to prioritize and act on own initiative.

* Ability to retain a positive and professional attitude under pressure.

* Advanced technical understanding of the following IT packages: Word, Excel, PowerPoint, Visio, Access, Internet, Outlook, iManage, Doc X Tools.

Flexibility around working hours will be required as appropriate to manage staff across 24/7 cycle.

Occasional travel may be required for customer engagement purposes.