Mailroom Clerk

Job Description:

This role reports to the Coordinator, Mailroom.

**The hours for this role are Mon – Fri 9:00 AM to 6:00 PM ET.

Responsibilities include:

• Maintaining proficiency in the use of a postage machine and facsimile equipment.
• Processing UPS, Fed Ex and USPS shipments using firm approved software.
• Troubleshooting equipment failures and contacting appropriate vendor(s) for repair.
• Daily operations of firm’s shipping vendors, including billing discrepancies, delays, lost packages and tracking issues.
• Maintaining supplies for department.
• Maintaining excellent quality control.

Job Requirements:

Qualifications

• Must be well organized and be able to efficiently and effectively produce error free work product.
• Must demonstrate excellent customer service and communication skills including the ability to exhibit a good telephone demeanor and excellent grammar, punctuation and spelling skills.
• Must be able to demonstrate a high level of diplomacy, professionalism and courtesy when working with internal and external clients.
• Must be well organized and able to juggle multiple tasks to meet various client’s deadlines.
• Must be dependable, reliable, prioritize work and effectively manage their time in a fast-paced environment.
• Must be able to spend extended periods of time standing while performing duties and lift a maximum of 30 lbs.
• Ability to work overtime as necessary.

Experience

• High School diploma or equivalent.
• Ideal candidate will also have experience in a law firm or other legal organization requiring multi-tasking and a high degree of accuracy.
• Must be conversant with Microsoft Outlook, Microsoft Office, Adobe Acrobat, Excel, Word.
• Prior experience in a customer service environment.