Manager of IT Training & Development

Job Description:

KEY RESPONSIBILITIES

· Design and implement a comprehensive training program aligned with the firm’s technology strategy and business objectives.

· Develop and deliver training for attorneys and staff on core systems, applications, workflows, and best practices.

· Support technology rollouts, upgrades, and enhancements through structured training and change management initiatives.

· Oversee technology onboarding for new hires, ensuring timely and consistent systems adoption.

· Create and maintain training materials, including documentation, guides, and on-demand resources.

· Manage training schedules, participation tracking, and learning content repositories or LMS platforms.

· Partner closely with IT, Practice Management, and HR to assess training needs and address skill gaps.

· Evaluate training effectiveness and continuously improve programs based on feedback and usage metrics.

Job Requirements:

QUALIFICATIONS

· Bachelor’s degree required.

· Minimum of five years of experience in training, professional development, or instructional design, preferably within a law firm or professional services environment.

· Experience delivering technology-focused training to attorneys or other professionals strongly preferred.

· Strong understanding of law firm systems and workflows, including document management, timekeeping, billing, and collaboration tools.

· Excellent communication and presentation skills, with the ability to work effectively with individuals at all levels of the firm.

· Highly organized, detail-oriented, and able to manage multiple priorities.

· Demonstrated professionalism and discretion in handling confidential information.