Resource Center Specialist

Job Description:

Key Responsibilities:

• Convert Adobe PDFs to MS Word and vice versa using firm-issued software.
• Clean and format Word documents, including applying styles and cross-referencing.
• Generate tables of contents and authorities.
• Revise Word documents from handwritten copies or via track changes.
• Create labels and letters using Word’s mail-merge feature.
• Select appropriate pleading templates for discovery responses.
• Compile, edit, and create PDFs with internal/external hyperlinking.
• Create bookmarked e-binders, and prepare Adobe forms
• Apply PDF redactions, headers, footers, and bates stamping.
• Generate comparisons using MS Word or Litera Compare.
• Process DocuSign packets.
• Ensure accuracy and quality of all work products.
• Create and format PowerPoint presentations using firm-branded templates.
• Create and revise diagrams, tables, and organizational charts.
• Assist with marketing materials including proposals, face sheets, and placemats.
• Create and update Excel spreadsheets using filters, formulas and data analysis tools.
• Build pivot and structured tables.
• Format spreadsheets for printing or PDF conversion.
• Transcribe audio files using Olympus software.
• Stay updated on firm technology and software advancements.
• Participate in mandatory training sessions, pilot programs, and testing initiatives.
• Maintain a secure and distraction-free working environment.
• Provide assistance to administrative and legal staff across the firm.
• Remain accessible and engage professionally with all levels of personnel.
• Handle firm content with discretion and privacy.
• Screen, prioritize, and delegate assignments to exceed expectations and meet deadlines.
• Manage resource allocation and assist with scheduling.
• Supervise and support team members; serve as liaison between team and requestors.
• Ensure compliance with operational procedures.
• Monitor productivity and quality standards.
• Maintain accurate records using the ServiceNow tracking system.
• Troubleshoot software issues, including providing impromptu training as needed.
• Contribute equitably to the workload.
• Attend regular staff meetings.
• Exercise confidentiality in sensitive matters.
• Promptly answer and manage department and after-hours calls.

Job Requirements:

Qualifications:

• High school diploma or equivalent required.
• Minimum of five years’ experience in a legal Word Processing Center environment.
• Advanced proficiency in Microsoft Word, Excel, PowerPoint, Adobe, and Outlook.
• Familiarity with iManage Work or similar document management systems.
• Experience or knowledge of Photoshop, Visio, DocXtools, Workday, and DocuSign is a plus.
• Strong organizational skills, attention to detail, and the ability to manage multiple projects and deadlines.
• Ability to work collaboratively in a fast-paced, high-volume environment.