Senior Applications Engineer – LA

Job Description:

In this capacity, the Senior Applications Engineer will:

* Own enterprise applications such as Compulaw, Docusign, IntApp Conflicts/Intake/Terms, Litera Desktop Suite, Research Monitor, ViDesktop, and Workday across the business development, conflicts, docketing, IT, library, and talent management departments;

* Specialize in iManage user experience including features, configurations, usability, improvements, and understanding user needs;

* Specialize in Litera Desktop Check, Compare, Content Companion, Contract Companion, Create, DocXtools, Forte, and Metadact;

* Specialize in Practice Innovation related systems that help our lawyers be more productive;

* Work on application implementations, upgrades, enhancements, troubleshooting, and roadmaps;

* Provide direct oversight and management of various solutions as assigned;

* Act as subject matter expert for those systems and provide technical support as needed. Ensure the health and stability of all solutions owned;

* Monitor, track, and report on performance and capacity. Responsible for capacity planning;

* Under direction of the Senior Manager, Enterprise Applications, engage with the business as needed in supporting the above;

* Work with the relevant IT teams in developing and delivering enhancements and new capabilities. Drive and manage those efforts;

* Partner and collaborate with our Practice Innovation & Legal Solutions team on various projects;

* Deliver recommendations to the business and IT leadership based on an understanding of the platform, roadmap and related business drivers;

* Maintain current and accurate architecture and support documentation for use by both engineering teams and support staff;

* Adhere to and participate in the Firm's Change Management process;

* Provide regular updates and reporting to both the Senior Manager, Enterprise Applications and Director of Applications;

* Collaborates in the creation and use of training and QA materials and activities for applications supported;

* Provides coaching to junior analysts on trouble shooting and best practices;

* Know common legal enterprise solutions. Advanced knowledge of enterprise applications on premise, in the cloud, and hybrid;

* Work with product vendors and procurement;

* Possess strong communication, organization, negotiation, critical thinking, and leadership skills as well as exceptional customer service and collaboration abilities;

* Work with QA on test scripts, procedures, and remediation;

* Works overtime and after-hours as required; and

* Participates in on call rotation for after-hours break/fix support.

Job Requirements:

Qualifications:

* Bachelor's degree (strongly preferred);

* Working knowledge of legal technology solutions preferred;

* At least 7 years' of information technology experience (required);

* At least 5 years' experience working with and supporting enterprise platforms (required);

* At least 3 years' executive level engagement and customer service (required); and

* At least 3 years' of experience in a professional services or legal environment (preferred).

Proficiencies:

* Advanced knowledge of multi-tier architecture including servers, databases, proxies, load balancing, trust/access rights, certificates, and integrations;

* Advanced knowledge of Windows Server including IIS, services, scheduled tasks, logging, and configurations;

* Intermediate knowledge of system integrations including APIs, web services, FTP, and database to database;

* Basic ability to manage monitoring, backups, HA, BC, DR, patching, and admin tools;

* Basic ability to work with desktop and mobile applications for their installation and configurations;

* Basic ability to work with SQL Server, SQL development/queries, and reporting tools;

* Basic ability to work with project management on plans, tasks, and resource management and tools such as Confluence and JIRA;

* Familiarity with scripting languages such as PowerShell;

* Familiarity with security best practices and procedures;

* Familiarity with data governance best practices and procedures; and

* Familiarity with related IT departments such as infrastructure, desktop, service desk, development, operations, and telecommunications.