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Systems Administrator

Systems Administrator

Systems Administrator

Category

Location

NY

Employment Type

Permanent

Salary

$85000 - $90000

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Job Description:


Responsibilities:  

  • Deliver expert service focused on the timely resolution of issues while exceeding client expectations for quality and professionalism.
  • Receive incoming technical  issues and requests that will include software, hardware and operating system problems for all company and customer-supported technologies.  This will include desktops, laptops, wireless devices, peripherals, and commercial as well as  proprietary software within the organization.
  • Perform general break/fix and preventative maintenance functions as necessary: provide hands-on and/or remote support to desktops, laptops, wireless devices, and peripherals. You may also be required to perform basic hardware/software troubleshooting on servers and other network components.
  • Perform all build, configuration, and install services for desktops, laptops, wireless devices, peripherals etc.
  • Escalate issues and requests to higher level (Engineering Teams, Application Development, 3rd-party Vendors, etc.) whenever necessary in accordance with pre-defined SLA’s.
  • Open, track, escalate and resolve each assigned ticket in our in-house problem ticketing system.
  • Experience with Citrix / Azure environments.
  • Able to work flexible shifts (7am-6pm, M-F) and be available for 24x7 off-hours coverage rotation (nights & weekends).

Job Requirements:

Technical Experience:

Basic working knowledge and understanding of:

  • Security  related technologies (multifactor authentication, application control, encryption solutions, etc.)
  • Microsoft Windows version through Windows 11 Operating Systems for desktops & laptops
  • Microsoft Office versions through M365
  • O365 Migrations and Management
  • Wireless devices and networks.
  • Microsoft Windows Server, Active Directory, and associated services (DNS, WINS, DHCP, etc.).
  • Microsoft Exchange Server and Cloud mail services.
  • MS Intune Experience
  • VMware
  • Implementation of Firewalls (is a plus)
  • Implementation of Switches (is a plus)
  • Meraki Wireless
  • Networking architecture and equipment (routers, firewalls, switches, cabling, VoIP, etc.)
  • Backup-related technologies (hardware/software and cloud solutions)
  • Hard Drive Imaging
  • Knowledge of iManage products
  • Litera product suite

Requirements:  

  • Bachelor’s degree in an IT-related discipline or equivalent work experience.  
  • 2-4 years full-time experience in a technical support role.
  • Technical certification in a relevant technology discipline. (preferred)
  • Must have reliable transportation, a valid NYS driver’s license  and be willing to travel throughout the New York Tristate area.
  • Able to work in a fast-paced, high-pressure environment.
  • Excellent oral and written communications skills.
  • Excellent Customer Service skills.
  • Able to interact effectively with all levels of internal and customer contacts.


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