| Job Information |
Our client is looking for a Guest Services Assistant
Essential Job Functions:
-Answer incoming calls and transfer within the Firm and to outside numbers using the SDC system.
-Assign offices to visiting attorneys and clients paying attention and noting all details including technology, secretarial assistance, and supply needs, as well as any and all other important information.
-Greet guests and walk them to the appropriate conference room, attorney’s office, or visitor office.
-Reserve meeting space by using EMS conference booking software, noting all details including technology, A/V, catering, supplies and other support needs.
-Arrange for all catering needs by acting as a liaison between foodservice staff and the person making the reservation to ensure proper food order, delivery time, and charges. Educate requesters on meal, snack, and beverage service types, as well as special event types and pricing for each.
-Order cars for attorneys and clients, as needed.
-Add guest names to building security website to allow entry to the building to outside guests.
-Arrange for temporary internal IDs for visiting attorneys.
-Be the single point of contact for all calls – act as the information ’hub’ of the office, knowing where to transfer people and what departments can help service each request.
-Know what is going on in each conference room at all times and help direct callers and visitors to each.
-Perform any other tasks that are needed by anyone who asks, whether in a conference room or visiting attorney office.
Requirements:
-Minimum of 3 years prior experience in a high-paced customer service environment is essential.
-College degree preferred
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