|Title||Technology Support Specialist Houston 55-65K|
We have a Technology Support Specialist position open for for one of the world’s leading global law firms.
There is an urgent need for a Technology Support Specialist in Houston, TX. The need is for a Technology Support Specialist (which is analogous to Desktop/Deskside Support), and is a full time position. The need has become urgent as the firm has no local coverage in its Houston office.
There will likely 2 rounds of F2F interviews for this position. The first round would be a 1 on 1 with the hiring manager, the second round would also involve the Regional IT Director & local HR. Candidates would need to be local working out of the Houston office 5 days per week, M-F.
Candidates who have worked in a firm environment would be ideal, but not required. But in addition to the technical background, this person would need to have the “corporate IQ” to directly support attorneys, so someone with Attorney or C-level support is key. Someone may have all the technical skills but not be a fit if they aren’t a fit in terms of environment. It would also be beneficial if they had document management system support if they were not otherwise in a law firm (like iManage or FileSite, etc).
Salary for this is depending on experience, but is likely in the 55-65k range.
Our client, one of the world’s leading global law firms with almost 4,000 lawyers and staff in 30 offices is seeking a Technology Support Specialist reporting to the Local IT Manager. This position will reside in a Houston, TX office and will be responsible for using basic troubleshooting techniques in order to provide accurate, timely and creative resolutions to hardware-related issues and some software-related issues. The Technology Support Specialist I serves as a liaison between hardware engineers within IT (including the Help Desk) and the end user community.
End-user Support (Basic)
Administrative and Operations Responsibilities
•Performs other duties as assigned.
• This job has no supervisory responsibilities.
EDUCATION AND EXPERIENCE:
This job requires:
• an Associate’s degree (A.A.) in related field, and,
OTHER QUALIFICATIONS AND REQUIREMENTS:
To perform the job successfully, the Technology Support Specialist I must demonstrate the following knowledge skills and abilities:
• Strong customer service orientation
COMPUTER SKILLS To perform this job successfully, the Technology Support Specialist I must have a working knowledge of office productivity software and the Microsoft operating system.
CERTIFICATES, LICENSES, REGISTRATIONS:
• None required
• While performing the duties of this job, the employee is regularly required to sit and may occasionally be required to move about. The employee is also regularly required to use a computer, involving substantial movements of the wrists, hands and fingers. The employee is also required to regularly communicate with others.
• The noise level in the work environment is usually moderate.