Experienced Director of Business Operations

Job Description:

The Director of Business Operations provides operational and administrative leadership to an office or offices, and works in partnership with Firmwide departments ensuring the highest level of service to our clients.    

In this capacity, the Director of Business Operations will:

• Direct the business operation and client service initiatives of an office or offices in partnership with Firm and office leadership including landlord tenant relationships, construction projects, facilities maintenance, office space allocation and file storage;
• Direct, participate in or execute Firm strategic projects and initiatives by working collaboratively with local departments, office leadership teams, and Firmwide departments;
• Ensure compliance with Firm and Local Office policies and procedures, building requirements, local regulations, and office of General Counsel Initiatives;
• Work with Talent Management to lead hiring of office support including onboarding, and integration of Client Service Specialists, Records, Case Assistants, Paralegals, Other Timekeepers and records team;
• Participate in the Firm’s performance process for approximately  30  office support team members including goal setting, check-in meetings, and professional development to enhance team performance, efficiency and client service;
• Support Firm’s expense management objectives including prepare office discretionary budget; review, evaluate and respond to financial reports and monitor monthly billable hour reports;
• Partner with outsourced service providers’ management teams to maximize the effectiveness, efficiency and integrity of office services including reception, hospitality, reprographics and, mailroom services;
• Participate in lateral attorney on-boarding process and ensure office integration;
• Plan and direct major office projects, initiatives and events including but not limited to year-end holiday event, food drives, partner diners, office chair meetings;
• Act as office Crisis Leader in response to natural disaster or workplace threats;
• Travel as required;
• Work beyond scheduled hours; and

Job Requirements:

• Excellent leadership and organizational abilities;
• First-class people skills and ability to motivate office support staff to achieve efficient and effective operations;
• Knowledge of operational guidelines including current local and national labor and employment laws, generally accepted human resources practices;
• Ability to manage administrative department operations, including identifying and solving complex problems;
• Ability to analyze, review and prepare financial reports and budgets;
• Ability to effectively interact with multiple Firm departments, partners, attorneys, directors, Firm administrators and administrative personnel in a positive and team-oriented manner;
• Ability to identify, implement and maintain effective partnerships with approved vendors to provide the optimal level of services to the office;
• Ability to understand, interpret and implement approved Firm practices and procedures with business based logic and judgment;
• Excellent verbal and written communication skills and ability to deliver effective presentations;
• Ability to interact with outsourced service providers in a productive, collaborative manner in the best interests of the Firm;
• Ability to manage complex projects and initiatives; and
• Ability to effectively manage and allocate office space and facilities, including construction projects.

Qualifications:

• Bachelor Degree in business administration, finance, or management (preferred);
• 15 years of business operations experience (required);
• 7 years of management or leadership experience (preferred);
• 5 years of experience in a strategic role (preferred); and
• 5 years of leadership experience in a professional services or legal environment (preferred).