Learning & Technology Adoption Specialist

Job Description:

Responsibilities:

* Core Technology Training & Onboarding

* Deliver live training sessions (in-person and virtual) on core systems: Microsoft 365, document management, communication platforms, and legal tech tools

* Lead structured onboarding for new attorneys and business staff, with customized guidance tailored to each role

* Support firmwide training initiatives related to new software rollouts or major upgrades

* Personalized Coaching & Office Hours

* Host ``Tech Office Hours'' in-person and remotely, offering 1:1 support and workflow-specific help

* Provide individual coaching for users seeking targeted refreshers or tool-specific assistance

* Serve as a trusted guide for professionals adapting to generative AI tools and modern work platforms

* Just-in-Time Learning & Content Development

* Create user-friendly learning content including tip sheets, brief walkthroughs, and video snippets

* Maintain and enhance the firm's internal learning resource library

* Tailor training materials to highlight practical, real-world use cases - especially for AI and automation tools

* Needs Analysis & Collaboration

* Track training trends and feedback to proactively identify skills gaps or emerging needs

* Coordinate with Help Desk, the Practice Innovation Center of Excellence (CoE), and Regional Advisors to ensure training complements innovation enablement

* Share observations and user feedback with internal product and engineering teams

* AI & Innovation Enablement

* Deliver foundational training on generative AI concepts and best practices for responsible usage in the legal industry

* Introduce attorneys to AI tools such as Harvey, CoCounsel, Wendell, and provide guidance on integrating them into everyday practice

* Stay current on AI developments and recommend relevant training opportunities or adjustments

Job Requirements:

Qualifications:

* Bachelor's degree in Information Systems, Computer Science, Legal Studies, or a related field (or equivalent experience)

* 4+ years in a legal or professional services training or support role

* Strong knowledge of Microsoft 365, Teams, and core legal technology platforms

* Demonstrated ability to teach technology concepts in an approachable, confidence-building manner

* Enthusiastic about legal tech innovation, with a working knowledge of generative AI tools (e.g., ChatGPT, CoCounsel, Harvey)

* Strong written and verbal communication skills

* Highly organized and able to manage competing training priorities across teams and offices

* Experience with AI enablement or legal AI tools such as Westlaw Precision, Lexis+, or practice-specific LLM applications is preferred

* Familiarity with tools like Articulate, Camtasia, Snagit, or Scribe is preferred

* Background in adult learning, instructional design, or tech coaching is preferred