Legal Billing Manager

Job Description:

DUTIES AND RESPONSIBILITIES

Billing Operations

• Oversee end to end billing processes for the firm, including pre bills, edits, final invoices, write ups, write downs, and adjustments

• Manage high volume, complex billing structures including hourly, alternative fee arrangements, caps, blended rates, retainers, and fixed fee matters

• Ensure compliance with client billing guidelines, outside counsel guidelines, and e billing requirements

• Serve as subject matter expert for billing policies, procedures, and best practices

System Ownership and Technical Expertise

• Act as the primary billing systems expert for Finance Core, Coyote, and Tabs, including setup, maintenance, troubleshooting, and optimization

• Partner with IT and finance leadership on system upgrades, integrations, testing, and process improvements

• Develop reports and dashboards to support billing performance, realization, and revenue analysis

• Ensure data integrity across billing, timekeeping, and financial systems

Attorney and Client Support

• Work directly with partners and senior attorneys to resolve billing issues, address client inquiries, and support matter level billing strategies

• Provide guidance and recommendations on billing efficiency, rate management, and client specific requirements

• Support client audits, billing reviews, and information requests

Team Leadership and Oversight

• Lead, mentor, and manage billing staff, ensuring appropriate training, coverage, and performance management

• Establish and enforce billing schedules, deadlines, and quality control standards

• Develop and maintain written billing procedures and training materials

Financial Controls and Reporting

• Monitor billing accuracy, realization rates, aged accounts, and unbilled time in partnership with finance and collections teams

• Identify trends, risks, and process gaps, and propose solutions to improve efficiency and cash flow

• Support month end and year end close activities related to billing and revenue

Job Requirements:

QUALIFICATIONS AND EXPERIENCE

• Minimum 15 years of progressive law firm billing experience, with demonstrated responsibility for complex billing environments

• Extensive hands on experience with Finance Core, Coyote, and Tabs (required)

• Proven knowledge of legal billing rules, compliance requirements, and client guideline enforcement

• Strong understanding of law firm financial operations, including realization, revenue cycles, and matter economics

• Advanced proficiency in billing systems reporting, Excel, and financial analysis tools

• Exceptional attention to detail with the ability to manage competing deadlines in a fast-paced environment

• Strong communication and interpersonal skills, with the ability to work effectively with partners, attorneys, and senior leadership

Preferred Qualifications

• Prior experience managing or leading a billing team

• Experience supporting large AmLaw or multi office law firms

• Exposure to e billing platforms and client audit processes

• Bachelor’s degree in Finance, Accounting, Business, or a related field (or equivalent professional experience

Key Competencies

• Leadership and accountability

• Client service mindset

• Process improvement and systems thinking

• Sound judgment and discretion

• Ability to influence senior stakeholders