Senior Collections Specialist

Senior Collections Specialist

Senior Collections Specialist




Washington DC

Employment Type



$0 - $0

Job Description:

Responsibilities/Essential Functions

  • Facilitate daily collections operations, ensuring adherence to established procedures.
  • Manage the full cycle of the collections process, from initiating contact with clients to negotiating payment plans and finalizing collections.
  • Communicate effectively with clients regarding delinquent accounts, including preparing and sending collection communications and generating reminder statements promptly.
  • Conduct account reconciliations to maintain accurate financial records.
  • Prepare reports and analysis on the status of collections matters and maintain detailed records of collection activities; provide regular updates to partners, DC Director of Billing and Revenue Operations and others.
  • Collaborate closely with the billing team to resolve account discrepancies and ensure that payments are accurately recorded and reconciled.
  • Collaborate with attorneys to research, analyze, and resolve collections issues efficiently.
  • Provide support to attorneys regarding their accounts receivables, fostering effective communication and problem solving.
  • Work closely with other team members to develop strategies for improving the collections process.
  • Liaise with partners, finance team members to facilitate effective communication and prompt resolution of billing or collection issues.
  • Develop a comprehensive understanding of billing functions and cross-train as necessary.
  • Undertake additional billing duties and projects as assigned.

Job Requirements:

Education and Experience

  • Bachelor’s degree required, with a focus on Accounting or Finance preferred.
  • A minimum of 3-5 years of proven experience in a collections role, in a law firm or professional services environment required.
  • Strong understanding of legal billing and collection procedures.

Knowledge, Skills and Abilities

  • Proficiency in Aderant or similar legal billing systems.
  • Excellent communication skills, with the ability to engage professionally with clients and team members at all levels.
  • Strong analytical skills and attention to detail, critical for effectively managing accounts and identifying billing discrepancies.
  • High proficiency in MS Office. Willingness to learn new technical systems.
  • Ability to provide a high level of customer service in a fast paced environment.
  • Ability to work independently and take initiative in a team environment and able to handle and prioritize overlapping and conflicting work assignments.
  • Ability to always maintain confidentiality and properly handle sensitive information according to the guidelines set by the department.
  • Flexibility to work overtime when required.