Senior Desktop and Collaboration Technology Specialist

Job Description:

Provide end user support for any technical issues including but not limited to the desktop, phones, mobile devices, network and application.

Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems.

Work closely with all levels of IT to quickly resolve hardware, AV/Conference or Telephony issues.

Identify, track, troubleshoot and diagnose ongoing issues; provide recommendations, communicate effectively and follow through on resolution.

Identify and provide (when applicable) training for users.

Setup, support and maintain fleet of computers, laptops, terminals, and printers.

Keep computers current with OS version as well as all applications installed.

Identify, diagnose, solve and/or track to resolution hardware and software problems.

Differentiate between hardware and software problems.

Provide on-site support to end users.

Test and evaluate hardware as assigned.

Conduct project related research as assigned.

Write, review and/or maintain technical documentation for administration tasks and for installation and configuration of software and hardware.

Move and set up computer equipment, phones, printers and mobile devices based for onboarding and off-boarding of staff.

Provide support and set up for video conference, mobile devices and IP telephony (VOIP) systems.

Perform other duties as assigned.

Job Requirements:

Qualifications

Experience with testing and troubleshooting PC's, phones and laptops

Excellent verbal communication skills required

Excellent customer relationship skills required

The ability to work with a small, highly agile team

The ability to adapt to rapidly changing requirements and strategies