Worday Support Group Manager

Workday Support Group Manager

Workday Support Group Manager


Human Resources


New York

Employment Type



$145000 - $165000

Job Description:

Description/Job Summary

The Manager, Workday Support Group (WSG) is responsible for the leadership of the WSG as it delivers various administrative functions across employee life cycle, employee onboarding and retention & related compliance of HRIS records and personnel files. The Manager will support the day-to-day operations of the HR department through completion of regularly assigned duties, testing of systems releases, completing special projects and supporting end users with Workday and other HR technologies.


  • Provide leadership and direction to the staff of the WSG
  • Oversee all key Workday tables, including security roles, organizational assignments, and job and position changes
  • Monitor the WSG team’s activities to ensure priorities are being followed and that the group’s objectives are being accomplished
  • Publish metrics on usage, issues and adoption opportunities.
  • Evaluate upcoming Workday releases for process optimization
  • Partner with HRIT to ensure integrations, configuration and integrations are fit for purpose
  • Communicate the objectives of the HR department, the HR Technology and Analytics team, and the Workday Support Group to the members of the WSG
  • Update Stakeholders on opportunities for successful Workday adoption
  • Assist CHRO and Director of HR Technology and Analytics with special projects
  • Perform other duties and responsibilities as assigned

Job Requirements:

Required Skills

  • Ability to identify and drive continuous improvement recommendations
  • Operates independently and receives assignments in terms of overall goals and objectives
  • Ability to provide leadership and direction to a team to enable their success at performing their duties and responsibilities
  • Ability to manage multiple projects, work independently, prioritize workloads, and meet deadlines
  • Ability to use tact and discretion and maintain utmost confidentiality of personnel information
  • Ability to deliver exceptional client service at all times; exercise courtesy and diplomacy with Firm personnel and representatives outside of the Firm
  • Ability to operate as an effective member of a cross-functional team on special projects as requested by the Director and/or CHRO
  • Highly dependable and demonstrated consistent, effective leadership skills to enable the accomplishment of responsibilities and defined objectives.
  • Proficiency with MS Office including Word, Excel and PowerPoint required
  • Strong oral, written and verbal communication skills; excellent follow up skills
  • Experience creating and presenting Leadership updates
  • Excellent organizational, interpersonal and problem-solving skills

Required Experience

  • 5+ years of relevant experience working in HRIS
  • Prior Workday implementation experience
  • Prior experience with Workday stabilization and production support including configuration and reporting

Preferred Experience

  • Prior experience working in shared service model preferred
  • Prior experience with Ultipro and ADP preferred
  • Experience with BI preferred
  • Prior experience with talent management and applicant tracking system preferred
  • Minimum 5 years of experience within a corporate HR environment preferred

Required Education

  •  Bachelor’s degree or equivalent years of experience required