Job: Help Desk Technician NYC

Seeking a Help Desk Technician for a law firm in NYC. The firm has multiple offices within the US and services hundreds of clients including Fortune 500 companies.

Duties include providing hardware and software technical assistance to the firm’s users. Troubleshooting, support and provide general assistance to senior technical staff. Setup video conferences to other firm offices as well as outside entities as requested. Maintain inventory of firm technical equipment and supplies. Rely on instructions and pre-established guidelines to perform the functions of the job. Excellent written and verbal communication skills. Ability to work effectively, both independently and in a collaborative team environment; must be self-motivated and self-driven. Provide, on a rotating basis, after hours on-call coverage for end user support. Experience with Microsoft Windows desktop environment, Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2010/2013/2016 with particularly strong working knowledge of Outlook and Word, Adobe Acrobat, Smartphones and all mobile devices. Legal specific software such Filesite, Worksite, Workshare, etc preferred. Applicant needs to have strong interpersonal skills as well as good aptitude to learn new tasks quickly. Law firm or professional service firm background a plus.