JOB SUMMARY:
The senior manager of administrative services oversees a team of managers and supervisors as part of the firm’s global administrative support team. This individual is responsible for ensuring the quality, consistency and efficiency of services provided by legal executive assistants in the Boston office, and collaborates with administrators in the New York office and other firm offices to ensure appropriate administrative support for all day-to-day and special project needs.
ESSENTIAL FUNCTIONS:
-Supervises administrative manager/supervisor team in the Boston office to ensure consistency in service levels, policies and procedures.
-Oversees recruitment of legal executive assistants
-Identifies ongoing training needs, participates in training program development and provides ongoing training to legal executive assistants
-Develops and implements new programs—including those involving the incorporation of new technology or other advancements—as industry trends or developments warrant
-Advises managers on employee relations issues
-Collaborates with all administrative departments to onboard new lawyers of all levels and assists with the transition of lawyers leaving the firm
-Works with the director of administrative services to develop administrative plans affecting support provided by legal executive assistants
-Participates in a local network of law firm peers to ensure awareness of industry trends
ESSENTIAL CAPABILITIES:
The ideal candidate is a seasoned professional who is comfortable communicating and collaborating at all levels of an organization; a strategic thinker with a passion for staying abreast of industry trends and driving continuous organizational improvement; and a proven, hands-on manager who can develop a creative vision, implement a clear action plan and marshal the appropriate resources to achieve a common goal.
We seek an individual who:
-Enjoys the responsibility and challenge of supervising others
-Upholds our core firm values of collegiality, teamwork and mutual respectEmbraces the flexibility necessary to manage tight deadlines, juggle multiple tasks and respond quickly to changing priorities
-Focuses on both details and the big picture
-Builds consensus eagerly and and introduces change thoughtfully
-Works independently and seizes opportunities
-Develops creative solutions when problems ariseResolves differences through careful listening and an affinity for compromise
-Feels comfortable speaking before groups and facilitating team meetings, lunchtime trainings and other informal gatherings
-Understands the importance of maintaining strict confidentiality of the firm’s internal and personnel affairs
-Maintains a professional demeanor at all times and works effectively in a culturally and educationally diverse environment
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
-Bachelor’s degree.
-Minimum of 8 years supervisory/management experience in a mid to large law firm or professional services organization.
-Strong organizational, communication (written and oral), interpersonal and problem-solving skills. Ability to coach and mentor others.
-Excellent computer skills, including MS Office suite proficiency.
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